Free Shipping

Contral now offers free shipping on all UK Mainland Orders over £100 ex VAT.

Order Dispatch Information

As soon as your order is dispatched our dispatch system will allow you to view the consignment number and allow you to track your consignment through the network of our elected courier.

To view this information simply click here log into your account using your account details to allow you to see the status of your order.

Late, Damaged or Lost Packages

Contral cannot be held responsible for damaged, late or lost deliveries. While UPS shipping is extremely reliable, they do on occasion make a mistake. If you have a problem, call us at 01324 484080 or alternativly please use the contact us page found by clicking here. We will contact UPS immediately, and have your package tracked. If they lose or damage your package, we will file a claim on your behalf, and reship your order.

Typically, UPS will send a driver to inspect the damaged package, so please save the product and packaging. Unfortunately, unless UPS expedited shipping is chosen, we are not able to guarantee date of delivery and will not issue refunds for orders not delivered as promised by UPS Ground service.

Out Of Stock Products

Every attempt will be made to ship your complete order, but on occasion certain products may get back-ordered. If one of your ordered items is not available for immediate shipment, we will contact you with immediate effect to discuss your options.

International Shipping