Welcome to Contral Instrument Services

Returns & Exchanges

Returns and Exchanges


New equipment may be returned for warranty repair/exchange to us within thirty (30) days of the purchase date if proven to be defective. Please note in order to return an item you must obtain and complete a returns authorisation sheet which you can request from our customer services team. Only once you have been issued a valid RMA number from our customer services team will a returned item be accepted.

After thirty (30) days any returns or faults will be handled directly by the manufacturer.

Items that have malfunctioned due to misuse, incorrect installation, etc., will be subject to a repair charge.


Non-Defective new equipment will be accepted only if the equipment is a standard stock item and in new, re-sellable condition with the original manual(s), accessories, packing material and carton.

A re-stocking fee of 20% of purchase price of the goods in question will apply.